At Bodywise Health Foods, we are committed to providing premium-quality vitamins, supplements, and wellness products to support your health and lifestyle. Your satisfaction is our priority. If you are not completely happy with your purchase, please review our Returns and Refund Policy below:
Return Eligibility
Unopened Products
We accept returns for unopened and unused products within 28 days of the purchase date. Items must be in their original packaging and in resalable condition.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our Customer Support team within 48 hours of delivery. We will guide you through the return process and arrange a replacement or refund.
Return Process
Contact Customer Support
To initiate a return, contact our Customer Support team via phone or email. Please provide your order number and reason for the return.
Return Authorization
If the return is approved, kindly please post it from your nearest Royal Mail Post Office at our return address:
65 Bridge Street, Pinner HA5 3HZ (Buyer has to pay return postage)
Packaging and Shipping
Products must be securely packaged to avoid damage during transit. Return shipping costs are your responsibility, except for damaged or defective items.
Return Address
Ship your return to the address provided by our Customer Support team. We recommend using a trackable shipping service.
Refund Process
Refund Process
Once we receive and inspect your return, we will process your refund within 3 business days. Refunds will be issued to your original payment method.
Shipping Costs
Shipping fees are non-refundable, unless the product is damaged or defective.
Partial Refunds
If the returned item is not in resalable condition or missing parts, a restocking fee may apply, or we may issue a partial refund.
Exchanges
Product Exchanges
We do not offer direct product exchanges at this time. If you wish to exchange an item, please complete the return process and place a new order for the desired product.
Non-Returnable Items
Opened or Used Products
For health and safety reasons, we cannot accept returns of opened or used products unless they are defective or damaged.
Perishable or Expired Products
We do not accept returns for perishable or expired products, unless damaged or defective upon arrival.
Contact Information
For any questions or further assistance, please contact our Customer Support team:
Phone: 0208 4298418
Email: orders@bodywiseuk.com
Note: This policy applies only to purchases made directly through our official website. For purchases made via third-party retailers, please refer to their return and refund policies.