Frequently Asked Questions
If you are having problems when using our website we usually find that if customers clear their cookies and then begin the order process from the beginning then this tends to help. If you have tried this and are still experiencing problems then please contact our Customer Service team.
If you are having problems with our checkout we usually find that if customers clear their cookies and then begin the order process from the beginning then this tends to help. If you have tried this and are still experiencing problems then please contact our Customer Service team.
All of your transactions at BodywiseUK Online are secure and certified by Digicert. Digicert is a leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce, communications and interactions for Web sites, intranets and extranets. Our secure server encrypts all of your personal information (including name, address, credit card number) so that it cannot be read as the information travels over the Internet. When you enter this information it is captured on a page that uses the Secure Socket Layer (SSL) protocol by default. BodywiseUK Online provides you with the best possible protection on the Internet.
We currently charge at the point of sale. Payment is taken at the checkout section of our website through either Sagepay, “The UK’s Most Recommended Payment Gateway” or through Paypal Express.
We only accept payment through our Secure Payment Gateway, Sagepay and through Paypal Express.
You should receive an email to confirm that your order has been processed. If you have not received it you can log into the ‘My Account’ section of the website and check in ‘Order History’ to see if your order appears there. If no order has been captured then it would not have processed and you would not have been charged
You can enter a promotional discount code in the Shopping Cart by typing it into ‘Coupon or Gift Card’ field then clicking the “Submit Code” button located next to it which will update your Shopping Cart.
We would like to know if there is a product that we sell in store or through our customer services that may not be on our website. While we cannot guarantee that we will be able to make each product we sell available online to order we will endeavour to upload as many products as we can as soon as possible.
Please contact our customer services on 0208 4298 418 or email the details of your order to email@example.com. We would also appreciate if you could take photos of the damaged items which will speed up our claims process and in turn help us to deal with the issue as quickly as possible.
You can inform us by calling in to our customer services at 0208 4298 418 or email us at the following email address: firstname.lastname@example.org. Please have your order number ready to help us find your order. We will investigate it and look to resolve the problem as soon as possible. If we do not have a product in stock we display a message on the product page stating it is “Available in 3-10 working days”. If you order an item with this stock availability displayed it means the item will go on a back order. This means that we will order the product in especially for you and send it as soon as we receive it from our supplier.
Our UK online orders are sent via Royal Mail Tracked Delivery. If you have not received it within 5 working days please let us know either by emailing us at email@example.com or by phoning 0208 4298 418.
Please contact our customer services on 0208 4298 418 or email the details of your order to firstname.lastname@example.org.
Please email us at email@example.com and provide your account email or Customer ID and we will provide a new password for you as soon as possible.
You can change your password in the Account & Contact Information of your account. Simply enter your new password in the “Change my password” field. Re-enter it in the “Confirm your password change” field then click Update Account.
If you would like to be taken off of our mailing list you can do so by either clicking the “Unsubscribe” button on any newsletter you have received from us or alternatively you can simply email us a request to be removed at firstname.lastname@example.org